Shipping policy
Last updated: September 9, 2026
At MokiraShop, we want your order to reach you as quickly and reliably as possible. This Shipping Policy explains how we process and ship orders placed through MokiraShop.
1. Order Processing Time
Orders are typically processed within 1-3 business days of purchase, Monday through Friday, excluding statutory holidays. During high-volume periods (such as sales events or holidays), processing may take slightly longer.
You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once your order has shipped.
2. Shipping Origin
Orders ship from our North American warehouse. Shipping from a North American location helps us offer faster delivery times and more reliable tracking for customers in Canada and the United States.
3. Estimated Delivery Times
Once shipped, most orders arrive within:
- Canada: 3-8 business days
- United States: 4-10 business days
These are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, customs processing (if applicable), and other factors outside our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your order size, weight, and delivery destination. Any applicable free-shipping thresholds or promotions will be clearly displayed at checkout.
5. Order Tracking
Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update after you receive this email.
If your tracking shows no movement for an extended period, please contact us and we will help investigate with the carrier.
6. Delayed, Lost, or Missing Packages
If your order is delayed beyond the estimated delivery window, or tracking shows it as delivered but you're unable to locate it, please contact our support team. We will work with the shipping carrier to investigate and determine next steps.
Please refer to our Refund & Return Policy for more information on how lost or delayed packages are handled.
7. Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error shortly after placing your order, contact us immediately and we will do our best to update it before the order ships.
8. Customs, Duties, and Taxes (International Orders)
For orders shipped outside of Canada and the United States, the recipient may be responsible for applicable customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the order total and are the responsibility of the customer.
9. Changes to This Policy
MokiraShop may update this Shipping Policy from time to time to reflect changes in our shipping practices. The updated version will be posted on this page with a revised "Last updated" date.
10. Contact Us
If you have any questions about shipping or the status of your order, please contact us at support@mokirashop.com, and include your order number so we can assist you quickly.
MokiraShop Website: mokirashop.com